Refunds & Exchanges
REFUND AND EXCHANGES
We endeavour to provide you with exceptional products, however if your item is faulty or you are unhappy with your purchase due to colour, sizing or simply didn’t meet your expectations, please contact us within 14 days of receipt of your parcel and we will arrange a refund or exchange to the same value.
If an item is faulty we will happily replace the item or refund the item’s value including shipping costs, however shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.
Faulty goods must be returned to us as soon as possible.
Freight charges will not be borne by you if you are located within Australia.
If you are located outside Australia and you wish to return faulty goods to us (for repair or otherwise), then, to the fullest extent permitted by law, you will be responsible for the freight and handling charges associated with:
- returning the goods to us; and
- delivering any repaired or replacement goods back to you.
We will advise you of the freight and handling costs associated with returning repaired or replacement goods to us in such circumstances and the repaired or replacement goods will not be sent to you until you have confirmed that you will pay the freight and handling costs.
No refunds or exchanges will be granted outside the 14 day period once item once item is received.
It is the customer’s responsibility to ensure that they have read the terms and conditions prior to making a purchase.
To make a return please contact us at firstname.lastname@example.org and provide your name, invoice number, product name, reason for return and request for replacement, exchange or credit, BEFORE sending the parcel back, we will provide you with the delivery address and we will arrange to exchange or refund your payment after inspection of the goods. All returns made without authorisation will not be accepted.
No refunds or exchanges to sale items, discounted items purchased using a promo code or underwear/swimwear items (for hygiene reasons), will be given, unless they are faulty.
If your item is damaged upon delivery, please contact us as soon as conveniently possible to discuss a suitable resolution.